1. Scope and identity
OLO Dialer is an Android business dialer and local-first sales CRM application independently developed and published by OLO India (“OLO”, “we”, “us” or “our”). This policy applies to the OLO Dialer Android app and the website at olo.buylapi.in.
OLO Dialer is designed primarily for users in India. It helps users make and manage calls, identify local contact or lead context, maintain notes, tags and sales stages, schedule follow-ups, and access user-selected call-recording files where the device and file format permit.
2. Information the app may access
| Data category | Why it is accessed | Default handling |
|---|---|---|
| Contacts and phone numbers | Contact search, caller context, contact details and phone-number matching. | Read from the device when permission is granted; not uploaded by the current app. |
| Call logs and call metadata | Recents, missed/answered/outgoing call insights, call history, durations and follow-up workflows. | Read from Android when permitted and processed locally. |
| Phone state and calling actions | Provide default-phone functionality, place or answer calls, detect call state and trigger user-enabled after-call workflows. | Processed on-device for calling functions. |
| CRM information | Store remembered names, lead tags, stages, notes, reminders, follow-up status and related settings. | Stored in the app's local private storage. |
| Recording files and folder metadata | Index and display matching call recordings from a folder explicitly selected by the user. | Accessed through Android's Storage Access Framework. OLO does not record calls itself in the current version. |
| Notification and overlay state | Show missed-call badges, reminders, caller CRM context and after-call actions where Android permits. | Used only after the user grants the relevant system access. |
| Encrypted backup data | Create or restore a user-requested backup of supported local CRM information. | Saved only to a location selected by the user and encrypted with the user's password. |
| Support communications | Respond when you voluntarily email us for help. | Held by the email provider only as needed to answer and maintain support records. |
3. Android permissions and special access
Depending on your Android version and enabled features, OLO Dialer may request:
- Phone and call management: read phone state, read phone numbers, place calls and answer calls.
- Call logs: show recents, call history and missed-call follow-up status.
- Contacts: search contacts, show caller names and associate local CRM records.
- Notifications: show call reminders, missed-call counts and fallback after-call notifications.
- Display over other apps: show user-approved CRM caller context over a system call screen on supported devices.
- Foreground service and startup: keep user-enabled call-state and reminder functions reliable, subject to Android and manufacturer restrictions.
- Selected folder access: index recordings only from a folder you choose through the system file picker.
You can deny or revoke permissions in Android Settings. A feature that depends on a denied permission may stop working, but unrelated app functions should remain available.
4. How information is used
Information is used to provide the function you request: dialling and call management, contact matching, call-history display, local CRM organisation, caller/lead context, reminders, after-call actions, recording-file matching, backup/restore and support.
OLO Dialer does not automatically send SMS messages. When the app prepares a message, it opens the device messaging application so that you can review it and tap Send yourself.
5. Local storage, backups and security
Current CRM records are stored locally in app-private storage. Android Contacts and Call Logs remain system-managed. A user-created OLO backup uses password-based encryption and is saved to the location selected by the user. OLO does not store or recover that backup password.
No method of storage is completely risk-free. Keep your phone locked, install system updates and store encrypted backups safely. Removing the app, clearing app data or resetting the phone can permanently delete local OLO data unless you created a valid backup first.
6. Collection, sale and sharing
As of this policy's effective date, the current app does not operate an OLO cloud account, does not include advertising or analytics SDKs, and does not upload contacts, call logs, CRM records or recordings to OLO servers. We do not sell personal data.
Information leaves the app only when you deliberately use an Android sharing action, open another application such as Phone or Messages, export a backup to a provider you select, or contact support. Those third-party services process data under their own policies.
7. Retention and deletion
Local CRM data remains on your device until you delete it in the app, clear OLO Dialer storage, restore different backup data or uninstall the app. System contacts and call logs are controlled separately by Android and your device's Phone/Contacts apps.
The current version does not create an OLO online account. Therefore, there is no server-side OLO account data to delete. See our Data Deletion guide for local removal steps and future account-deletion information.
8. Your controls and choices
- Review or revoke permissions through Android Settings.
- Edit or delete CRM names, notes, tags, stages and reminders from the app.
- Disconnect the selected recording folder.
- Create an encrypted backup before clearing local data.
- Choose whether to share prepared messages, files or exported information.
- Contact us for privacy questions or support-record deletion.
9. Children's privacy
OLO Dialer is a business productivity application and is not directed to children. Users must meet the minimum age required to independently use digital services under applicable law or use the app with appropriate guardian authorisation.
10. Changes to this policy
We may update this policy when features, legal requirements or data practices change. The revised page will show a new “Last updated” date. Material changes will be communicated through an appropriate in-app or website notice where required.
11. Contact
Publisher: OLO India
Product: OLO Dialer
Country: India
Email: pk.slowk@gmail.com
Website: https://olo.buylapi.in/